Entries Tagged 'tech support' ↓

Tech Support Sucks

How many times have you been tempted to trash your pager in any number of creative ways, never to be head from again?

I Hate the Pager
Isn’t it sad to think of the number of hours of our lives we’ve wasted acting as servant to the ever-insistent, ever-annoying pager? My latest experience came this Sunday afternoon as the pager chirped minutes after I sat down at my computer to work on my online businesses.

Wasted Hours
I called the number on the pager and gathered from the business person on the other end of the phone that there was a problem with a transmission from another division of the company. This is a client that’s been around for several years and the people that wrote the system have long since come and gone. My heart sunk as I realized the complexity of the issue, the outlook for my weekend afternoon, and the hopelessness of my situation.

Tech Support Sucks
Who likes spending a whole Sunday digging through poorly documented scripts, config files, and code trying to figure out how the hell a system works and why the foobar job won’t run? Everyone you call for help either doesn’t answer their phone or isn’t close to a computer so can’t help. Who blames them? I mean its Sunday, it’s supposed to be a day where you don’t have to worry about the corporate B.S. It’s supposed to be a day where you can live your life, free of the shackles of work.

Tell Someone Who Cares
Ever feel like telling someone that? They page you with this “urgent issue” in the middle of the night and you’re supposed to give a damn about it? I have no problem staying up to 2–3 in the morning working on web projects. I do it all the time, for MY own businesses. I’ll work all hours to make money for myself since my income will be in proportion to the amount of hours I work. In a corporate job, we get paid the same whether we work 40 hours a week or 80 hours a week so what motivation do we have, other than keeping our job, to bust our ass when the pager goes off?

Working for Myself
I decided working insane hours just to keep my crappy job isn’t worth it when I can make more money and be happier working for myself. Do you have to carry a pager? What are you doing to free yourself from its brutal grip on your life?